Terms of Service for Residential Customers

1. Definitions

  • Contractor means Total Snow Solutions Inc.
  • Customer(s) means the parties to whom the Contractor has agreed to provide Snow Clearing Services.
  • Serviced Area means the Customer(s) driveway or any other area located at the Subject Property for which Snow Clearing Services have been agreed to be provided.
  • Snow Clearing Services means the blowing or removal of snow from the Serviced Area to a permissible nearby area including the Customer(s) lawn.
  • Subject Property means the lands owned or occupied by the Customer(s) for which the Contractor has agreed to provide Snow Clearing Services.
  • Term means the period commencing on November 1st and ending April 30th.

2. Subject Property

  • The Customer(s) represent they are the owner(s) of the Subject Property.
  • If the Customer(s) are not the owner(s), they represent they have the authority to contract on behalf of the owner(s).

3. License to Provide Services

  • The Customer(s) hereby grant the Contractor a license to attend the Subject Property during the Term to provide Snow Clearing Services.

4. Time of Service

  • Services will be provided following accumulation of approx. 5 cm of snowfall.
  • Snowfall less than 5 cm is the responsibility of the homeowner.
  • Timing of visits varies with each snowfall.
  • Service includes follow-up after City plows and during prolonged snowfalls.
  • If forecast calls for 5–10 cm, Contractor may wait until snowfall ends.
  • No overnight service for snowfall less than 7 cm.

5. Driveway Markers

  • Contractor may install two border markers on the street side of the driveway prior to the Term.

6. Snow Storage

  • If space is inadequate, Customer(s) agree Contractor may use driveway edges or make arrangements with a neighbor.

7. Excluded Services

The following are excluded:

  1. Stacking of snow
  2. Hauling of snow
  3. Removal of snow
  4. Sanding
  5. Salting
  6. De-icing
  7. Removal of hard-packed snow
  8. Removal of snow humps at driveway bottom
  9. Scraping slush or uneven driveways from warm weather

8. Walkway Services

  • Included only in specific packages.
  • If agreed:
    1. Performed separately at end of snowfalls 5 cm or more.
    2. Excludes roof snow, drifting, or ice from freezing rain/sleet.
    3. Includes garage fronts, steps, and walkway.
    4. May take up to 24 hours post-snowfall.
    5. Ice melt applications (if included) do not create liability.

9. Payment

  • Estimates valid for 30 days.
  • Up to 6 installment payments allowed.
  • Payments non-refundable except under Contractor’s guarantee.
  • Payment by credit card or e-transfer only.

10. Payment Deadline

  • All additional fees due by April 30 of the contracted year.

11. Interest

  • Overdue payments accrue 2% monthly.

12. Contractor’s Guarantee

  • Customer may terminate and receive refund if dissatisfied, provided:
    1. Agreement executed on or before Dec 1.
    2. Payment made per section 9b.
    3. Contractor notified in writing within 24 hours of first service.

13. Customer Responsibilities

  • Remove removable lamppost lights before Term.
  • Contractor not responsible for damage to unremoved items.
  • Provide 12 ft clearance for equipment (except walkways).
  • Remove items from serviced area before snowfall.
  • Contractor not liable for damage to items left (e.g., nets, bins, toys, lights).
  • Basketball nets must be rotated/removed for clearance.
  • Remove gutter downpipe extensions before Term.
  • Failure to comply may result in service exclusion.

14. Vehicles

  • If vehicles block access, Contractor clears only accessible areas.
  • No repeat service if vehicles not moved after alert.

15. City Services

  • Contractor not affiliated with municipal snow clearing.

16. Waiver of Liability / Indemnification

Contractor not liable for:

  1. Damage to lawn, trees, or gardens.
  2. Rocks, sand, or debris blown onto lawn.
  3. Scratches, rust, chips, cracks, or damage to driveway/serviced area.
  • Contractor not responsible for slippery/icy conditions.
  • Customer indemnifies Contractor for related claims.
  • Customer must maintain Home Insurance during Term.
  • Safe sanding/salting is Customer’s responsibility.

17. Limitation

  • Damage claims must be reported within 48 hours.
  • Contractor’s liability capped at $1,000 per claim.

18. Termination

  • Agreement may be void if Customer breaches terms.

19. Relocation

  • Agreement not canceled/refunded if Customer relocates.
  • Agreement may be assigned to new owner or transferred if within service area and same size.

20. SMS Communications

When you provide your mobile telephone number and consent to receive SMS messages, Total Snow Solutions Inc. may send messages concerning:

  • Quotes and account notifications
  • Customer care
  • Service reminders
  • Operator arrival notices
  • Service completion notices
  • Weather and scheduling updates
  • Payment reminders
  • Public service announcements

Message frequency may vary. Message and data rates may apply.

You may withdraw your consent at any time by replying STOP. For assistance, reply HELP or visit totalsnowsolutions.ca.

SMS consent is not shared with third parties or affiliates for marketing purposes. Mobile information will not be sold, rented or disclosed to third parties for their own promotional purposes.

21. General Terms

  • Customer(s) agree to pay Contractor’s enforcement costs, including legal fees.
  • Customer(s) agree to pay damages and legal costs of Contractor for related claims.
  • Invalid terms are severable; remainder remains valid.
  • This Agreement is the entire agreement.
  • Governed by laws of Newfoundland and Labrador.

22. Contact Us
Total Snow Solutions Inc.
1196 Torbay Rd
Torbay, NL A1K 1A4
Email: info@totalsnowsolutions.ca